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(Written for Minnesota Technology Magazine, Fall, 2001)

MINNESOTA TECHNOLOGY 2001 TEKNE AWARD WINNER PROFILE
LEADERSHIP: INDIVIDUAL
Joel Ronning, Digital River

Vision. Innovation. Spotting and seizing opportunity. That's leadership. Joel Ronning's leadership abilities emerged earlier than most. While still a student at the University of Minnesota, he earned $15,000 a month with a software program he wrote to track hard-to-find Mercedes Benz cars for dealers. It was just the beginning. Since then, Ronning's leadership has launched three more Minnesota companies, along the way producing seven patents in encryption technology and digital delivery.

By tempering his success - and the success of his companies-with a focus on Minnesota, Ronning is attracting and building intellectual capital akin to that of Silicon Valley, which will contribute to Minnesota's technology community well into the future. Tekne Award judges agree: "Ronning has made his mark on Minnesota by setting a standard of success through his strong leadership and commitment to promoting technology in the state."

From the launch of MAC USA-Ronning's direct-marketing and catalog company-and Tech Squared, a software and peripherals distribution company-to Digital River, Inc.-the Eden Prairie, Minnesota Internet-based software delivery company-Joel Ronning has proven his ability to predict market trends, seize an opportunity and succeed. While all of his companies have been market leaders, Digital River has become the hallmark of his vision and innovation.

Anticipating the impact of the Internet back in 1994, Ronning started Digital River with a new vision: "To use the Internet instead of retail to deliver software, and be recognized as the world's largest source of inventory, transactions and fulfillment of software products on the Internet." He rightly foresaw delivering software via the Internet as more efficient, cost-effective and environmentally friendly than delivering it on disks in boxes.

Two years after beginning operations, Digital River reached $3.4 million in net revenues. Upon attaining its aim of market leadership among software publishers, Digital River broadened its goals, setting its sights on becoming the world's leading provider of e-commerce outsource services. By 2000, six years after inception, Digital River was at $31.2 million in revenues-proving that it could build successful business-to-consumer and business-to-business e-commerce solutions for a range of clients, from manufacturers and distributors to brick-and-mortar retailers. The company has attained more than 80 percent market share of the digital services and software publishing market. At its current pace, analysts project Digital River net revenues in the neighborhood of $57 million-with the company reaching profitability-by the end of this year.

But it didn't just happen. Ronning's foresight positioned the company to take advantage of the Internet boom when it came in the late 1990s. Likewise his sound judgment-what some might call prudent restraint-helped the company weather the Internet bust as well.

Digital River's unique and comprehensive approach to e-commerce, along with its diversified product and service portfolio, garnered stability and the ability to generate revenues through changing market conditions.

Indeed, in the second quarter of 2001, while many companies missed earnings targets and laid off staff, Ronning grew Digital River's revenues 97 percent over net revenue logged the same time last year. He did this efficiently, growing his employee base by only 20 percent, while reducing operating expenses 76 percent-"metrics that many companies only dream of achieving," according to Perry Steiner, a general partner with Arlington Capital Partners. Unlike other companies of recent times, Digital River has had no significant lay-offs due to a slowing economy.

It's important to Ronning that he builds his successful technology companies in Minnesota, rather than Silicon Valley. Digital River offers a fun-spirited, Silicon Valley culture grounded in midwestern values and a strong work ethic. Its open environment encourages people to stretch their talents and have fun at the same time. For example, it's not unusual for an employee to attend a company barbecue on a Wednesday afternoon, bring a dog to work on Thursday or share a beverage with a colleague on "beer Friday."

It's not just his employees who benefit from Ronning's leadership and Minnesota focus. Ronning, his companies and his family contribute to the state's technology landscape. Recognizing the importance of higher education and training, Joel and his wife, Patricia, recently co-chaired the board for Minnesota Technology, Inc.'s Scholarships for Technology Careers program. Joel is also visible and proactive in sharing ideas and views with other technology leaders at local business roundtables. Finally, the national media attention festooned upon Ronning and Digital River (in publications such as Interactive Week, Internet Week, Internet World, Business Week, Smart Business, Smart Partner, Powerlunch, CBSMarketwatch and CNNfn) fosters awareness of Minnesota as a strong technology state.

According to Tom Madison, president and CEO of MLM Partners, "[Ronning's] success can be attributed to his leadership skills-his ability to stay focused on a vision, set out objectives and motivate people to achieve results. Digital River is proof of his ability to turn vision into reality."

- Greg Irsfeld

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